Get in touch


Australia:   1300 585 165

International:   +61 2 6243 1305

Monday to Friday 10 am to 3 pm AEST/AEDT


aerinquiryataer [dot] gov [dot] au (aerinquiry[at]aer[dot]gov[dot]au)

For general enquiries only

Write to us

GPO Box 3131

Canberra ACT 2601

Media enquiries

Call the media team on 0466 409 921 or email mediaataer [dot] gov [dot] au (media[at]aer[dot]gov[dot]au)

View our latest news

Office locations


Level 17 Casselden, 2 Lonsdale Street 

Melbourne VIC 3000   


Level 11, 1 King William Street

Adelaide SA 5000


Level 25, 32 Turbot Street

Brisbane QLD 4000


23 Marcus Clarke Street

Canberra ACT 2601


Level 27, 135 King St

Sydney 2000

If you have a retailer complaint

Your energy retailer issues your electricity and gas bills. See our fact sheet for information on who to speak to if you have a complaint to make.

View fact sheet

How we can help

We provide online advice on rights and responsibilities in the energy market and how to access support. 

Visit consumer resources

We monitor if energy retailers are giving residential consumers experiencing financial difficulty the full suite of protections under the energy legislation.  

Check your retailer's customer hardship policy 

Comparing and finding cheaper energy deals

As part of our work supporting Australian energy consumers, we manage the Energy Made Easy website. It has information on how to make a complaint to an energy provider or energy ombudsman, and a comparison tool to get the best energy plan for your situation.

Visit Energy Made Easy

Useful contacts

There are some useful contacts available to energy consumers needing additional information or wanting to make a complaint.

Consumer fact sheets

The Australian Energy Regulator produces a range of energy related fact sheets for consumers that you can download, view and print.

What we are not able to do

We cannot directly help you to resolve a dispute with your energy provider or give you advice about your specific circumstances.  

Energy providers are required to have a complaints process to allow consumers to raise concerns. 

As a starting point, we encourage you to try to resolve the issue with your energy provider.

The AER does not regulate technical or safety requirements.  

Electrical safety, including equipment safety, is regulated by each individual state and territory. You may wish to contact the electrical safety regulator in your state or territory. 

Caller Assistance Services

If you have hearing or speech difficulties

The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf, have hearing impairment and/or speech impairment. 

Teletypewriter Users

133 677

Speak & Listen Users

1300 555 727

State that you want to contact the AER on 1300 585 165

Internet Relay Users

133 677

State that you want to contact the AER on 1300 585 165

If you are a non-English speaker

The Telephone Interpreter Service (TIS) is a free phone interpreting service provided by the Australian Government for people with limited or no English proficiency.

Call 131 450 and ask them to phone the AER on 1300 585 165. You can also pre-book a phone interpreter on the TIS website.

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