Australia: 1300 585 165
International: +61 2 6243 1305
Monday to Friday 10 am to 3 pm AEST/AEDT
The AER acknowledges the Traditional Custodians of the land on which we live and work, and we pay our respects to Elders past and present.
23 Marcus Clarke Street
Canberra ACT 2601
Level 27, 135 King St
We provide online advice on rights and responsibilities in the energy market and how to access support.
We monitor if energy retailers are giving residential consumers experiencing financial difficulty the full suite of protections under the energy legislation.
As part of our work supporting Australian energy consumers, we manage the Energy Made Easy website. It has information on how to make a complaint to an energy provider or energy ombudsman, and a comparison tool to get the best energy plan for your situation.
We cannot directly help you to resolve a dispute with your energy provider or give you advice about your specific circumstances.
Energy providers are required to have a complaints process to allow consumers to raise concerns.
As a starting point, we encourage you to try to resolve the issue with your energy provider.
The AER does not regulate technical or safety requirements.
Electrical safety, including equipment safety, is regulated by each individual state and territory. You may wish to contact the electrical safety regulator in your state or territory.
The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf, have hearing impairment and/or speech impairment.
The Telephone Interpreter Service (TIS) is a free phone interpreting service provided by the Australian Government for people with limited or no English proficiency.