National Energy Retail Law
The National Energy Retail Law establishes clear consumer rights and protections to all energy consumers, ensuring they are treated fairly and transparently by energy retailers.
This includes safeguards against unfair marketing practices, accurate billing, and dispute resolution mechanisms.
The law mandates that energy retailers must provide assistance to consumers facing financial hardship, enabling those who may be struggling to pay their bills to access support and payment plans.
It also requires energy retailers to provide clear and accessible information to consumers about their energy plans, including terms and conditions, prices, and consumption data.
This empowers you, the consumer, to make informed choices.
Note: This information applies to customers in QLD, NSW, ACT, SA and TAS only. Victorian consumers should visit the Essential Services Commission website for more information.