All energy consumers have protections and rights but they may be different if you buy your energy from an exempt seller, compared to when you buy your energy from an authorised retailer.
If you are in an embedded network you can buy your electricity from either an authorised energy retailer or an exempt seller.
However, consumers in an embedded network may have difficulty buying energy from a seller other than from the exempt seller. This is because of the way the network has been wired or because energy retailers may not want to sell to a consumer inside an embedded network.
If you can choose to buy from an energy retailer instead of the site’s exempt seller you will need to be careful that you don’t pay twice for network charges. Network charges are the fixed part of supplying energy to your home or business.
Normally in an embedded network the owner or operator of the site pays the network charges and will then bill you for your share. This is not a problem if you buy your electricity from the owner or operator of the site. A retailer normally also charges consumers a network charge.
To make sure you don't pay twice you should check that the energy retailer will give you an ‘energy only’ offer or that the owner or operator of the site is able to come to an arrangement with the retailer about who will bill you for your network charges.
Accessing an authorised retailer of your choice fact sheet
If you buy your electricity from an authorised energy retailer you will have access to all the protections that retailers are obliged to provide you under the National Energy Retail Law and National Energy Retail Rules.
For more information on your consumer rights, visit our Energy Made Easy website.