Dispute resolution

The national energy regime includes a series of dispute resolution mechanisms that are overseen by the AER.

Customer connection disputes

Information to assist with disputes that arise when a customer is unable to reach agreement with a distribution business on the terms and conditions of connecting to the network.

Networks access disputes

Information to assist with gas pipeline access disputes and the dispute resolution framework for non-scheme pipelines under Chapter 5 of the National Gas Law. The AER is also the dispute resolution body for access disputes between access seekers and electricity distributors for negotiated distribution services, under chapter 10 of the National Electricity Law.

Wholesale energy market disputes

Information to assist with a dispute or scheduling error process under the relevant Rules. The Wholesale Energy Market Dispute Resolution Adviser administers dispute resolution provisions in the wholesale energy market.