AER releases final Benefit Change Notice Guidelines

The Australian Energy Regulator has released its final Benefit Change Notice Guidelines and accompanying Notice of Final Instrument today.

In developing the Guidelines, we consulted widely with stakeholders through a February 2018 Issues Paper, Draft Guidelines released in April 2018 and behavioural insights research conducted by the Behavioural Insights Team.

Retailers are required to notify a customer when a benefit provided through their market retail contract, such as a price discount, is expiring or changing. We consider a benefit change notice an important tool to encourage customer engagement with the energy market.

The Guidelines contain requirements that retailers must comply with when sending a benefit change notice to a customer. They:

  • explain what benefit changes do and do not require the provision of a notice
  • specify the information that must be provided in the notice
  • specify how the information should be presented
  • specify how dollar figures in the notice are to be calculated.

Retailers will need to comply with the Guidelines from 1 October 2018.

Issued date: 
18 June 2018
AER reference: 
AC 76/18
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