Results
351 result(s), displaying 13 to 24
Compulsory notice guidelines
The AER is required to publish the Compulsory Notice Guideline under the Statutes Amendment (National Energy Laws) (Penalties and Enforcement) Act 2020.
Type
Guidelines
Status
Current
Energy Made Easy redevelopment project
Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.
Type
Reviews
Status
Current
Customer hardship policy guideline
Under the National Energy Retail Rules, rule 75A(1) requires the AER to develop, maintain and publish a binding and enforceable Customer hardship policy guideline.
Type
Guidelines
Status
Current
Compliance procedures and guidelines
Version 6 of the compliance procedures and guidelines that apply to energy businesses in jurisdictions that have adopted the National Energy Retail Law.
Type
Guidelines
Status
Current
Performance reporting procedures and guidelines (retail law) 2019
The Guidelines set out the manner and form in which regulated entities must submit information and data to the AER relating to their performance.
Type
Guidelines
Status
Current
Access to dispute resolution services for exempt customers consultation - June 2017
Type
Reviews
Status
Historical