Guidelines, schemes, models and reviews

Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.

On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2

The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.

The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.

The AER has completed a review to assess whether the current energy consumer protection framework remains fit for purpose in a transitioning energy market.

Retailer reliability obligation - Opt-in guideline

Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.

The default market offer (DMO) came into effect on 1 July 2019. The DMO is a new rule that limits the price that retailers can charge electricity customers on default contracts, known as standing offer contracts. The AER’s role is to determine the maximum price that a retailer can charge a standing offer customer each year.