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Customer hardship policy guideline
Under the National Energy Retail Rules, rule 75A(1) requires the AER to develop, maintain and publish a binding and enforceable Customer hardship policy guideline.
Type
Guidelines
Status
Current
Expenditure forecast assessment guideline - Regulatory information notices for economic benchmarking 2014
The Guideline specifies the information we require to assess expenditure. The Guideline has been superseded by the Annual Information Order.
Type
Guidelines
Status
Historical