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Review of payment difficulty protections in the National Energy Customer Framework
We have now completed our Review of payment difficulty protections in the National Energy Customer Framework.
Type
Reviews
Status
Current
Expenditure forecast assessment guideline - Regulatory information notices for economic benchmarking 2014
The Guideline specifies the information we require to assess expenditure. The Guideline has been superseded by the Annual Information Order.
Type
Guidelines
Status
Historical
Customer Engagement Toolkit
The customer engagement toolkit provides guidance, support and resources to energy businesses to identify and support consumers experiencing vulnerability.
Type
Guidelines
Status
Current