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Review of payment difficulty protections in the National Energy Customer Framework
We have now completed our Review of payment difficulty protections in the National Energy Customer Framework.
Type
Reviews
Status
Current
Minimum disconnection amount – March 2017
On 30 MArch 2017, the AER decided to keep the minimum disconnection amount of $300 (GST inclusive) for the purposes of rule 116 of the Retail Rules.
Type
Guidelines
Status
Current
Customer Engagement Toolkit
The customer engagement toolkit provides guidance, support and resources to energy businesses to identify and support consumers experiencing vulnerability.
Type
Guidelines
Status
Current