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9 result(s), displaying 1 to 9
Towards energy equity - a strategy for an inclusive energy market
Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.
Type
Reviews
Status
Current
Better bills guideline - Version 1
On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2
Type
Guidelines
Status
Historical
Retail exempt selling guideline - July 2022
The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Type
Guidelines
Status
Current
Default market offer prices 2022–23
The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.
Type
Reviews
Status
Historical
Performance reporting procedures and guidelines (retail law) 2019
The Guidelines set out the manner and form in which regulated entities must submit information and data to the AER relating to their performance.
Type
Guidelines
Status
Current
Access to dispute resolution services for exempt customers consultation - June 2017
Type
Reviews
Status
Historical