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Results
30 result(s), displaying 1 to 12
Retailer authorisation guideline
AER updated its Retailer Authorisation Guideline to accommodate the amended National Energy Objectives.
Type
Guidelines
Status
Current
Default market offer 2023–24
The Default Market Offer is a price safety net for consumers and acts as a reference price to compare energy deals.
Type
Reviews
Status
Current
Retailer reliability obligation - Reliability compliance procedures and guidelines
The Retailer Reliability Obligation (RRO) is designed to support reliability in the National Electricity Market (NEM).
Type
Guidelines
Status
Current
Better bills guideline - Version 2
Better bills helps build consumer trust and participation in the energy market by helping them make more confident decisions.
Type
Guidelines
Status
Current
Towards energy equity - a strategy for an inclusive energy market
Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.
Type
Reviews
Status
Current
Retail exempt selling guideline - July 2022
The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Type
Guidelines
Status
Current
Review of consumer protections for future energy services
The AER has completed a review to assess whether the current energy consumer protection framework remains fit for purpose in a transitioning energy market.
Type
Reviews
Status
Current
Energy Made Easy redevelopment project
Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.
Type
Reviews
Status
Current
Retailer Reliability Obligation - Interim market liquidity obligation Guidelines
Retailer Reliability Obligation - interim market liquidity obligation Guidelines
Type
Guidelines
Status
Current
Retailer Reliability Obligation - Interim Contracts and Firmness Guidelines
Retailer reliability obligation - interim contracts and firmness guidelines
Type
Guidelines
Status
Current
Retailer reliability obligation - Interim reliability instrument guidelines
Type
Guidelines
Status
Current
Customer hardship policy guideline
Under the National Energy Retail Rules, rule 75A(1) requires the AER to develop, maintain and publish a binding and enforceable Customer hardship policy guideline.
Type
Guidelines
Status
Current