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115 result(s), displaying 109 to 115
Review of payment difficulty protections in the National Energy Customer Framework
Our issues paper investigates changes to the framework that would ensure that consumers experiencing payment difficulty receive effective, tailored assistance.
Type
Reviews
Status
Open
Gas ring-fencing decision guide
This guideline sets out the requirements for pipeline operators and how the AER will make decisions in relation to gas ring-fencing applications.
Type
Guidelines
Status
Current
Market Monitoring Information Order – Gas Order – MMIO-GAS-2025-01
The draft Order follows the publishing of our Wholesale Market Monitoring and Reporting Guideline, which sets out our general approach to our expanded functions
Type
Guidelines
Status
Open
Trial projects guidelines - Regulatory sandboxing
Access guidance on how the AER will assess trial waiver applications and carry out our other functions in relation to trial projects.
Type
Guidelines
Status
Current
Customer Engagement Toolkit
The customer engagement toolkit provides guidance, support and resources to energy businesses to identify and support consumers experiencing vulnerability.
Type
Guidelines
Status
Current
Retail performance reporting procedures and guidelines (2024 update)
The AER has released its final decision on its Retail performance reporting procedures and guidelines for retailers and distributors.
Type
Guidelines
Status
Current
Rate of Return Instrument 2026
The Rate of Return Instrument specifies how the AER will determine the allowed rate of return on capital invested in regulated electricity and gas networks.
Type
Guidelines
Status
Open