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54 result(s), displaying 49 to 54
Review of payment difficulty protections in the National Energy Customer Framework
Our issues paper investigates changes to the framework that would ensure that consumers experiencing payment difficulty receive effective, tailored assistance.
Type
Reviews
Status
Open
Values of Customer Reliability 2024
VCR play an important role in the identifying the right level of reliability investment, ensuring customers pay no more than necessary for reliable energy.
Type
Reviews
Status
Current
Market Monitoring Information Order – Electricity Order – MMIO-ELEC-2025-01
The draft Order follows the publishing of our Wholesale Market Monitoring and Reporting Guideline.
Type
Guidelines
Status
Open
Market Monitoring Information Order – Gas Order – MMIO-GAS-2025-01
The draft Order follows the publishing of our Wholesale Market Monitoring and Reporting Guideline, which sets out our general approach to our expanded functions
Type
Guidelines
Status
Open
Trial projects guidelines - Regulatory sandboxing
Access guidance on how the AER will assess trial waiver applications and carry out our other functions in relation to trial projects.
Type
Guidelines
Status
Current
Customer Engagement Toolkit
The customer engagement toolkit provides guidance, support and resources to energy businesses to identify and support consumers experiencing vulnerability.
Type
Guidelines
Status
Current