Standardisation of Ancillary Network Services model

Date initiated: 
27 August 2021
General enquiries - Pricing, General enquiries - Pricing
AER reference: 


We set the prices for non-routine services that distributors provide to individual customers when the customer requests or needs them. Some examples of these services include temporary disconnections and reconnections, meter tests and safety services such as tiger tails. We refer to these customer-requested services as “ancillary network services” (ANS) in our electricity distribution determinations.

On 27 August 2021 the AER began a process to develop a standardised ANS model to use in future electricity distribution determinations. The standardised ANS model is intended to replace the distribution network service provider (distributor)-specific ANS models that are currently in use.

ANS models set out distributors’ inputs and methods to calculate the prices for these customer-requested services for the first year of a regulatory control period. A standardised ANS model will streamline the resources and consultation required to manage the ANS models, and increase consistency across proposals. A standardised model may also provide stakeholders such as retailers and end customers greater scope to engage in our distribution determinations.

Have your say

We will be hosting an online public forum for stakeholders 10.30 am to 12.30 pm (AEDT) on Wednesday, 20 October 2021. This will be an opportunity to ask questions and provide further feedback on the standardised ANS model. 

If you would like to attend please register by Tuesday 19 October 2021 at 12 noon (AEDT). An invitation will be circulated to registered attendees after this date.