Aurora Energy fined for alleged customer life support breaches

Energy retailer Aurora Energy has paid penalties totalling $203,400 following the issuing of three infringement notices by the Australian Energy Regulator (AER).

The AER issued the infringement notices as it had reasonable grounds to believe that Aurora Energy had breached rules 124(1)(b), 124A(1)(b) and 125(1) of the National Energy Retail Rules by failing to:

• send customers information packs within five business days of the customer advising of the life support equipment requirement;
• send reminder notices to customers who had not returned a medical confirmation form; and
• send a deregistration notice to customers prior to deregistering their life support registration.