AGL: failure to inform customers of contract end

Infringement notice
Release date: 
14 December 2017
Related provisions: 

Rule 48 of the National Energy Retail Rules


AGL South Australia Pty Limited (AGL SA), AGL Sales Pty Limited (AGL Sales) and AGL Retail Energy Limited (AGL Retail) have paid penalties totalling $60 000 in response to infringement notices issued by the Australian Energy Regulator (AER).

The AER issued the infringement notices alleging that, between 2013 and 2017, AGL failed to notify more than 1000 customers across NSW, SA and QLD that their fixed term retail contracts were due to end.