Alinta Energy: failure to obtain explicit informed consent

Infringement notice
Release date: 
24 July 2018
Related provisions: 

Section 38(b) of the National Energy Retail Law


Alinta Energy Retail Sales Pty Ltd, trading as Alinta Energy, has paid penalties totalling $40 000 following the issue of two infringement notices by the AER. The AER alleged that marketing agents acting for Alinta Energy had failed on two separate occasions to obtain the explicit informed consent of customers before switching them to Alinta Energy contracts.