Infringement notices issued to Ergon Energy regarding life support obligations

Infringement notice
Release date: 
13 November 2015
Related provisions: 

Rule 125(2)(d) of the National Energy Retail Rules


The AER issued two infringement notices to Ergon Energy.  Infringement notice penalties are $20 000 per notice.


Electricity distribution business, Ergon Energy Corporation Ltd (Ergon Energy), has paid penalties totalling $40 000 following the issue of infringement notices by the AER in relation to two incidents where customers known to require life support equipment unexpectedly lost electricity supply.