TasNetworks: breaches of life support obligations

Enforceable undertaking
Infringement notice
Release date: 
20 February 2020
Related provisions: 

Rule 125(2)(f) of version 13 the National Energy Retail Rules


$60,000 in penalties and court enforceable undertaking


TasNetworks, an electricity distribution business in Tasmania, has paid penalties totalling $60,000 following the issuing of three infringement notices by the AER in relation to incidents where TasNetworks failed to provide 20 life support customers the required four business days’ written notification of the interruption to their electricity supply between August 2018 and November 2018. 

The AER also accepted a court enforceable undertaking offered by TasNetworks. The court enforceable undertaking addresses deficiencies in TasNetworks’ planned interruption processes.