Market overview and customer engagement
- One retailer marketing to residential electricity customers.
- 12 per cent of electricity customers are on market retail contracts (no change from 2014-15)
Debt levels (non-hardship)
- 1.6 per cent of non-hardship electricity customers are repaying a debt (down from 1.8 per cent in 2014-15). These are the lowest residential electricity debt rates nationally.
- The average electricity debt per customer is $739 (up $33 from 2014-15). This is the second highest average residential electricity debt nationally.
- 0.87 per cent of electricity customers are repaying debt under a retailer’s hardship program (up from 0.71 per cent in 2014-15)
- $1267 is the average electricity debt among customers on hardship programs (down $201 from 2014-15)
- $1866 is the average electricity debt upon entry to hardship programs (up $24 from 2014-15). This is the highest average debt upon entry nationally.
- The number of residential electricity customers who were disconnected for non-payment increased by 12 per cent (from 1046 in 2014-15). This represents 0.5 per cent of total electricity customers. These are the second lowest disconnection rates nationally.
Electricity bills for a low income household (consuming 6,500kWh)
- The annual electricity bill on a median standing offer was $1480 with a concession (up 0.8 per cent), or $1964 without (up 1.9 per cent).
- A low income household on the median market offer and receiving an energy concession would spend 6.4 per cent of its disposable income on electricity (or 8.5 per cent without a concession).