Retail energy market performance update for Quarter 2, 2022–23

Retail energy market update
Release date: 
15 March 2023


On 15 March 2023 the Australian Energy Regulator (AER) published its retail energy market performance report covering the October to December 2022 quarter (Q2 2022–23). This quarter we have provided an accompanying slide pack of key trends.

The data is modelled on the AER (Retail Law) Performance Reporting Procedures and Guidelines schedules, which have been split into 3 spreadsheets:

  • Schedule 2: customer numbers, switching, contracts, meter installations, tariffs
  • Schedule 3: complaints, debt (non-hardship), Centrepay, missed pay on time discounts, credit collections, payment plans, disconnections
  • Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections and hardship reconnections.