Ensuring energy consumers are better off, now and in the future

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Latest news

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AER releases final Default Market Offer 2026-27

Decision confirms lower electricity prices for most DMO households and small businesses.

News releases

Agora Gas Pty Limited - granted gas retailer authorisation

On 26 May 2026, the AER approved a gas retailer authorisation application from Agora Gas Pty Limited.

Communications

AER consults on draft 2026 Rate of Return Instrument

Communications

Open Consultations

Our community consultations run across a wide range of topics, and we welcome your input into the work that we do. Engage with us and have your say on our projects that are currently open for consultation.

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Basslink system security contract review application - May 2026

Basslink's application seeks an AER determination on whether the expenditure for proposed system security network support services is prudent and efficient.

System security contract reviews

Open

Exemption guidelines review 2026

On 18 May 2026, the AER published a consultation paper seeking views on a proposal to amend the Network Exemptions and Retail Exempt Selling Guidelines.

Reviews

Open

Date initiated

18 May 2026

Accepting submissions

Distribution

Embedded Networks

Retail

ACT

NSW

QLD

TAS

VIC

ZEN Energy Retail authorisation transfer application

On 22 May 2026, the AER published an electricity retailer authorisation transfer application from ZEN Energy Retail to ZEN Energy Retail Holdings Pty Ltd

Authorisation

Open

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Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights.

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.

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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.