We are committed to being a transparent and accountable regulator. Our Statement of intent outlines our forward looking work program. We measure our performance through our stakeholder surveys and Annual reports and outline the standard of service excellence stakeholders can expect through our service charter.
Results
AER Methods of Payment research
The AER commissioned a survey to understand how Australian households pay their energy bills, particularly households experiencing financial stress.
Type
Corporate reports
AER Stakeholder Survey 2024
Our annual stakeholder survey provides a benchmark to measure how we are tracking against our key objectives in our Strategic Plan.
Type
Corporate reports
Gifts and hospitality 2025
We report on any gifts, hospitality or benefits that are accepted by our Chair and other Board members.
Type
Corporate reports
ACCC and AER Annual Report 2023–24
The ACCC and AER Annual Report 2023–24 describes the performance of the agency, including operational and financial management for the year ending 30 June 2024.
Type
Corporate reports
ACCC and AER Corporate Plan 2024-25
The Corporate Plan outlines our strategic objectives and describes our operating environment and our performance measures.
Type
Corporate reports
Statement of Expectations and Statement of Intent 2024–25
In September 2022, Energy Ministers agreed on a Statement of Expectations for the Australian Energy Regulator.
Type
Corporate reports