Ensuring energy consumers are better off, now and in the future

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Latest news

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Matt Garbutt appointed AER CEO

The AER has today announced the appointment of Matt Garbutt as Chief Executive Officer of the AER.

News releases

Key milestones and dates updated for the 2026 Rate of Return Instrument review

AER has updated the key milestones and dates for the 2026 Rate of Return Instrument review, including adding an Eligible Experts’ report public forum.

Communications

Alinta fined $1.089 million for alleged mishandling of Centrepay payments

Alinta has paid $1.089 million after being issued 15 infringement notices by the AER for alleged breaches of the overcharging obligations in the NERR.

News releases

Open Consultations

Our community consultations run across a wide range of topics, and we welcome your input into the work that we do. Engage with us and have your say on our projects that are currently open for consultation.

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ASENO Pty Ltd - Application for electricity retailer authorisation

The AER published the application on Thursday 13 November 2025.
The AER is now seeking submissions from interested stakeholders by Friday 12 December 2025.

Authorisation

Open

Commencement date

13 November 2025

Accepting submissions

ACT

NSW

QLD

TAS

Retail guidelines review

We are reviewing the Benefit Change Notice Guidelines, Better Bills Guideline, Customer Hardship Policy Guideline and Retail Pricing Information Guidelines.

Reviews

Open

Date initiated

12 November 2025

Accepting submissions

Consumer matters

Retail

ACT

NSW

QLD

TAS

Default market offer 2026–27

The DMO caps the prices a retailer can charge a standing offer customer. It also serves as a reference price for market offers in these regions.

Reviews

Open

Effective date

1 July 2026

Accepting submissions

Retail

NSW

QLD

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Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights.

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.

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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.