Ensuring energy consumers are better off, now and in the future

Learn more about our role

Compare your energy plan

Find the energy deal that is right for you

Latest news

View all

ASENO Pty Ltd - granted electricity retailer authorisation

On 16 December 2025, the AER approved an electricity retailer authorisation application from ASENO Pty Ltd.

Communications

AER institutes proceedings against Transgrid following 2024 Broken Hill outages

The AER has instituted proceedings in the Federal Court against NSW Electricity Networks Operations Pty Limited (Transgrid).

News releases

EOI - Independent Panel for 2026 Rate of Return Instrument review

AER invites Expressions of Interest from individuals to join the Independent Panel for the 2026 Rate of Return Instrument review.

Communications

Open Consultations

Our community consultations run across a wide range of topics, and we welcome your input into the work that we do. Engage with us and have your say on our projects that are currently open for consultation.

View all

Energex - Cost pass through application – Tropical Cyclone Alfred

Energex submitted a cost pass through application to recover costs incurred due to Tropical Cyclone Alfred in March 2025. Submissions close 23 January 2026.

Cost pass throughs

Open

Effective date

1 July 2026

Commencement date

24 October 2025

Accepting submissions

Distribution

QLD

Flo Energy Australia Pty Ltd - Application for gas retailer authorisation

On 16 December 2025, the Australian Energy Regulator (AER) accepted an application from Flo Energy Australia (Flo Energy Australia) for a gas retail application

Authorisation

Open

Jemena – Cost pass through applications – MITE, ASMD, VEBM2

Jemena submitted applications to recover costs incurred due to various regulatory and service standard change events. Submissions close 23 January 2026.

Cost pass throughs

Open

Effective date

1 July 2026

Commencement date

3 November 2025

Accepting submissions

Distribution

VIC

Looking for something specific?
Find it here.

Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights.

A photo of a woman looking over her shoulder as she giver her young son a piggy back in the garden.

Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.

A row of cabins in a caravan holiday park with the sun setting in the background

Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

A person’s hand is holding a telephone headset, about to make a phone call.

Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

A group of people taking part in a focus group discussion.

Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.