Ensuring energy consumers are better off, now and in the future

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Energy Innovation Toolkit

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Latest news

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AER releases Day Ahead Auction Focus Report

This report comes under AER’s new functions to monitor efficiency and competition in the east coast wholesale gas markets.

Communications

Origin Energy pays infringement notices for alleged breaches of overcharging rules

The 2 infringement notices, totalling $135,600, relate to Origin failing to notify two of its customers, within 10 business days, that it had overcharged them.

News releases

Q&A with the AER

We caught up with AER Board Member Lynne Gallagher for a rundown of the AER's submission to the AEMC's directions paper on Accelerating smart meter deployment.

News releases

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Show me information tailored to energy industry participants.

Our Industry section takes you through all aspects of energy regulation in networks, wholesale and retail markets.

Show me information for households and small businesses.

Our Consumers section is for everyone to get the best out of participating in the energy market.

Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights.

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.

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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.

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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.

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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Quick links for industry

Default Market Offer (DMO)

Annual network pricing

Ring-fencing

Registers

Better bills guideline

Better resets handbook

Engage with us

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2024 cost thresholds review for the regulatory investment test

The AER is undergoing a review of the cost thresholds associated with regulatory investment tests and annual price reports.

Reviews

Current

Ergon Energy - Determination 2025–30

Ergon Energy electricity revenue determination for the 2025–30 period

Determinations

Open

Commencement date

31 October 2022

Accepting submissions

Upcoming stakeholder forum

Distribution

QLD

SA Power Networks - Determination 2025–30

SAPN electricity revenue determination for the 2025–30 period.

Determinations

Open

Commencement date

31 October 2022

Accepting submissions

Upcoming stakeholder forum

Distribution

Engage with us

Have your say on Australia's energy future by participating in our consultation and engagement processes on major projects and decisions.

Go to Consultations

We are focused on innovation in regulation

Our approach to energy regulation is evolving to keep pace with innovation in Australia’s energy system and changes in consumer expectations.

We are working future-focused initiatives such as tariff reform, better resets, better bills, strategies to tackle consumer vulnerability in the energy market and our energy innovation toolkit.

Go to Strategic Initiatives