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Debt and hardship persist for vulnerable customers

We have released our Annual retail markets report 2024-25 analysing energy retailer consumer outcome metrics and data.
News releases
Issue date
Consumer matters
Retail

AER reports on Q3 2025 high electricity price events

We’ve published a report into prices exceeding $5,000 per megawatt hour (MWh) during July, August and September 2025.
Communications
Issue date
Wholesale

AER releases draft 2026–31 gas access arrangement decisions

Have your say to inform our final decisions for the 2026–31 gas access arrangements for Evoenergy, Australian Gas Networks and the Amadeus Gas Pipeline.
Communications
Issue date
Distribution
Transmission
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Open Consultations

Our community consultations run across a wide range of topics, and we welcome your input into the work that we do. Engage with us and have your say on our projects that are currently open for consultation.

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APA Victorian Transmission System - Access arrangement 2028–32

Gas access arrangement for APA Victorian Transmission System for the 2028–32 regulatory period
Access arrangements
Open
Commencement date
Accepting submissions
Transmission
VIC

The trustee for Energy Bay Victor Fund - Ballina Central application for individual retail exemption

On 21 November 2025, the AER accepted an application from the trustee for Energy Bay Victor Fund for an individual exemption.
Retail exemptions
Open
Accepting submissions
Retail
NSW

Annual benchmarking reports 2025

We examine the relative efficiency of the distribution and transmission electricity network service providers
Reviews
Current
Effective date
Accepting submissions
Distribution
Transmission
ACT
NSW
QLD
SA
TAS
VIC
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Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Quick links for industry

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Retail pricing and the Default Market Offer

Learn more about what is required from retailers on pricing, the default market offer and having better bills that help consumers participate in the market.
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State of the energy market 2025

State of the energy market 2025 reviews the past year in Australia’s electricity and gas markets, highlighting key trends, prices and changes.
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Determinations and access arrangements

View current proposals and final AER decisions on the maximum amount of revenue that network businesses can earn from consumers over a 5-year period.
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Pricing proposals and tariff variations

We review annual pricing proposals submitted by electricity distribution businesses and annual tariff variations submitted by gas networks.

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