The AER makes determinations on customer connection disputes with electricity distribution businesses under Part 10 of the National Electricity Law. Disputes arise when a customer is unable to reach agreement with a distribution business on the terms and conditions of connecting to the network.
In addition, the National Electricity (Victoria) Act 2005 makes the AER responsible for resolving disputes under that Act and the Electricity Industry Act 2000, and for making assessments under distribution business’ licence conditions.
AER Fact sheet - What can I do if I have a complaint about my energy service? - December 2021 ( PDF 117.98 KB )
AER Fact sheet - Connecting electricity or gas to your property for the first time - May 2015 ( PDF 950.89 KB )
Connecting to electricity distribution networks & resolving connection disputes - February 2016 ( PDF 552.21 KB )
Connecting to gas distribution networks & resolving connection disputes - February 2016 ( PDF 316.33 KB )