Customer Consultative Group

The CCG is a key source of consumer insights and intelligence for the Australian Energy Regulator (AER), and helps to ensure consumers’ voices are heard and considered in our work and decisions. 

CCG membership provides participating organisations and individuals with the opportunity to inform the AER about issues that impact the groups they represent. It also provides members with the opportunity to meet with other consumer representatives to discuss key energy consumer issues.

The CCG focuses on issues facing residential and small business energy customers, particularly those related to our functions under the National Energy Retail Law (Retail Law) and National Energy Retail Rules. 

The AER has a requirement under rule 172 of the National Energy Retail Rules to establish and maintain a CCG.

How the group works

The CCG meets four times each year. CCG members are required to consult with their constituency outside the meetings and expected to provide advice on the following items: 

  • issues and processes affecting residential and other small energy customers that fall within the scope of the AER’s functions under national energy legislation
  • emerging energy issues or energy market developments that may be of concern to particular groups of customers/users
  • education and information needs and strategies to increase consumer awareness of energy issues
  • information dissemination strategies and appropriate external networks available to enhance communication with community and consumer/users groups and consumers/users 
  • research to address current gaps in knowledge on consumer issues 
  • other issues as requested by the AER.

By providing this advice, members assist the AER in carrying out its functions under the national energy legislation.


In September 2021, the AER appointed Elissa Freeman as the first independent Chair of the CCG. In her role as Chair, Elissa supports the CCG to function as an effective consumer consultation body, working in partnership to ensure consumer priorities have a strong voice within the AER.


The CCG has 13 members appointed by the AER. Members have significant consumer expertise and knowledge and extensive experience in representing the views and perspectives of their constituents.

The members appointed to the CCG for 2021-24 are:

  1. ACT Council of Social Service 
  2. COTA Australia
  3. Ethnic Communities Council of NSW
  4. Financial Counselling Australia
  5. Dr Georgina Davis (individual) 
  6. Mark Henley (individual) 
  7. NSW Business Chamber 
  8. Public Interest Advocacy Centre
  9. Queensland Council of Social Service
  10. St Vincent de Paul Society
  11. Tasmanian Council of Social Service 
  12. Tenants’ Union of NSW
  13. Thriving Communities Partnership


Information about what was discussed at CCG meetings can be found in the CCG Communiqués.


CCG Communiqué - 22 November 2022 ( PDF 118.42 KB )
CCG Communiqué - 31 August 2022 ( PDF 136.09 KB )
CCG Communiqué - 15 June 2022 ( PDF 117.07 KB )
CCG Communiqué - 30 March 2022 ( PDF 102.58 KB )


CCG Communiqués (2017 onwards)