Policies

Our short form privacy policy and provides a concise overview of how we handle your personal information. 

Learn how the AER obtains, uses and discloses information, including the use of its statutory powers to require the provision of information.

Request access to AER documents under the Freedom of Information Act, learn how to apply, understand fees, timeframes, review rights and available information.

Learn how to make a public interest disclosure to the AER, access PID procedures and understand protections under the Public Interest Disclosure Act.

Learn about the terms for using AER website content, including copyright, attribution requirements, disclaimers and permissions to reuse material.

Learn about the AER website's accessibility features, standards, supported file formats and how to get help accessing content or request accessible documents.

Learn about the information we collect when you visit our website.

Learn about how we use our social media channels to share updates about our work and to engage with our online community.

This Service Charter sets out the standard of service excellence you can expect to receive from the AER when you make an enquiry or complaint. 

The Gifts, hospitality and benefits policy outlines our responsibilities, including what to accept, what to decline and what to declare.

Learn how we approach our roles and functions in monitoring, investigating and enforcing compliance with national energy laws.

Learn about our use of artificial intelligence (AI).