The Australian Energy Regulator (AER) and Australian Competition and Consumer Commission (ACCC) have combined to publish a joint compliance bulletin to remind retailers of their obligations around communicating pricing changes to their customers.
Given the current environment of elevated prices, it is essential that energy consumers are provided with clear and accurate information when being advised of price changes to enable them to make informed choices about their energy costs. Retailers should also be aware of their obligations in relation to requests from consumers to go on a standing offer in response to a price change.
The AER and the ACCC work together to closely monitor the retail electricity market and enforce consumer protection requirements. The AER and ACCC may take enforcement action against retailers who fail to comply with their obligations.