AER invites submissions on draft amendments to AER (Retail Law) Performance Reporting Procedures and Guidelines

The AER invites submissions on the draft amendments to the current AER (Retail Law) Performance Reporting Procedures and Guidelines (Guidelines).

The current Guidelines were issued in June 2012 and we propose a number of amendments in response to:

  • Commitments arising from August 2017 meetings between the Prime Minister, Treasurer, Energy Minister and energy retailers. These were later followed by changes to the Retail Rules by the AEMC1.
  • Significant industry change since 2012 including the introduction of smart meter contestability in December 2017.
  • Increasing interest regarding the breakdown of customers on particular contracts, energy affordability and hardship indicators.

In addition to the draft Guidelines we have released a Notice of Draft Instrument explaining the changes proposed.

Invitation for submissions

We are now seeking industry feedback. Submissions close on 19 February 2018.


[1] AEMC’s Rule Determination, National Energy Retail Amendment (Notification of the end of a fixed benefit period)

Issued date: 
21 December 2017
AER reference: 
AC 190/17