AER invites submissions on issues paper: Access to dispute resolution services for exempt customers

The AER and the Australia and New Zealand Energy and Water Ombudsman Network (ANZEWON) are working collaboratively to consider what changes need to be made to the regulation of exempt sellers/exempt network service providers and scheme membership and participation requirements respectively to improve exempt customer access to energy ombudsman schemes where it is required.

The AER today published an issues paper seeking stakeholders' views to inform our position on this issue.

Invitation for submissions

We are now seeking submissions from interested stakeholders on the issues paper by Friday 14 July 2017. Submissions should be emailed 'Attention: Sarah Proudfoot, General Manager, Retail Markets Branch' at with the subject line 'Exempt customer dispute resolution issues paper'.

If you would like to provide your views through means other than a written submission, please contact us at to set up a time prior to Friday 14 July 2017 to discuss your views, or to make other arrangements. For any email correspondence, please use the subject line 'Exempt customer dispute resolution issues paper'.

Issued date: 
13 June 2017
AER reference: 
AC 75/17
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