Welcome to the latest edition of Energy Dispatch, the Australian Energy Regulator’s (AER) monthly e-newsletter.
In this edition we hear from our Chair Clare Savage on the release of three of our latest initiatives – the Better Resets Handbook, draft Better Bills Guideline, and draft Consumer Vulnerability Strategy.
Our latest retail markets report indicates a decrease in household energy prices while showing an increase in household energy debt, meaning our work to ensure retailers have the right customer supports in place is more important than ever.
We also talk about our recent compliance and enforcement work, including the infringement notices we issued to APA Group for alleged breaches of the National Gas Rules.
Finally, we shine a spotlight on the new members of our Customer Consultative Group.
Issue 43, December 2021, released 21 December 2021