Values of Customer Reliability - Public forum


The public forum planned for 11 December 2019 in Melbourne has been rescheduled to the week commencing 16 December, find out more.


The Australian Energy Regulator’s (AER) Values of Customer Reliability (VCR) review is nearing completion, with VCR values scheduled to be published in December 2019. The AER is holding a public forum in Melbourne on 11 December 2019 to coincide with the publication of VCR values.

The VCR is a critical input across a range of electricity reliability and network planning processes. VCR values will be calculated in accordance with the AER’s final methodology for the VCR review using over 9 000 residential and business customer responses to the AER’s surveys.

The AER’s VCR review has incorporated an extensive consultation process that has included wide engagement with governments, energy regulators, customer and industry representatives and the public, as well as expert consultants. We thank stakeholders for their contributions to the VCR review.

We invite stakeholders with an interest in VCR to attend our upcoming public forum in Melbourne.

Stakeholder forum

The purpose of the public forum is to provide an opportunity for stakeholders to understand and discuss the VCR values that will shortly be published by the AER and the methodology that was used to calculate them.

For any enquiries or questions about the public forum please email

Forum Details

Date: Wednesday 11 December 2019
Time: 1pm - 4pm
Location: DoubleTree by Hilton, 270 Flinders Street, Melbourne 3000

Registration details: If you are interested in attending the public forum, please notify us by emailing before close of business on 6 December 2019. Late registrations will be accepted if space permits.

Issued date: 
27 November 2019
AER reference: 
AC 170/19
General enquiries - Values of Customer Reliability