Values of Customer Reliability - Public forum change of date

We are rescheduling our public forum planned for 11 December 2019 in Melbourne to the week commencing 16 December 2019, we will publish confirmation of the forum date next week.

The Values of Customer Reliability (VCR) is a critical input across a range of electricity reliability and network planning processes. VCR values will be calculated in accordance with the AER’s final methodology for the VCR review using over 9 000 residential and business customer responses to the AER’s surveys.

For any enquiries or questions about the public forum please email

Issued date: 
6 December 2019
AER reference: 
AC 184/19
General enquiries - Values of customer reliability