Rebates and assistance

Eligible customers can apply for rebates and concessions on their energy bills. Depending on which state or territory you live in, different rebates and concessions may apply to you.

Rebates and concessions vary, but are generally available to:

  • low income earners
  • pensioners
  • individuals with medical conditions.

Your retailer can help you identify appropriate government concession programs or rebates that may be available to you.

You should check with your relevant state or territory government to find out if you are eligible for a rebate or concession.

Case study - Ron and Maggie are eligible for energy concessions and manage bills by paying fortnightly

Talking with their retailer to make sure they are accessing applicable concessions, and making smaller regular payments at their local post office, helps this retired couple stay in control of their electricity costs.

Case Study - Ron and Maggie's story ( PDF 117.33 KB )