The AER has developed a suite of translated, shareable content for consumers that speak a language other than English to help them learn more about:
- how to save money on their energy bills
- how to get help if they’re having trouble paying their bills or have a problem with their energy company, and
- what happens when an energy company goes out of business (a Retailer of Last Resort event).
The shareable content includes social media post text (Word) and images (jpg), as well as a fact sheet for consumers that includes frequently asked questions and answers about Retailer of Last Resort events.
Shareable social media content in 8 languages
| Language | Shareable content |
|---|---|
| English | Download social media post text and images ( ZIP 2.3 MB ) |
| Arabic | Download social media post text and images ( ZIP 6.26 MB ) |
| Burmese | Download social media post text and images ( ZIP 7.12 MB ) |
| Chinese (Traditional) | Download social media post text and images ( ZIP 6.79 MB ) |
| Chinese (Simplified) | Download social media post text and images ( ZIP 6.41 MB ) |
| Nepali | Download social media post text and images ( ZIP 6.27 MB ) |
| Tagalog (Philippines) | Download social media post text and images ( ZIP 6.87 MB ) |
| Vietnamese | Download social media post text and images ( ZIP 6.83 MB ) |
Shareable Retailer of Last Resort content in 8 languages
| Language | Shareable content |
|---|---|
| English | Download RoLR fact sheet and social media content ( ZIP 562.15 KB ) |
| Arabic | Download RoLR fact sheet and social media content ( ZIP 1.39 MB ) |
| Burmese | Download RoLR fact sheet and social media content ( ZIP 1.56 MB ) |
| Chinese (Traditional) | Download RoLR fact sheet and social media content ( ZIP 1.7 MB ) |
| Chinese (Simplified) | Download RoLR fact sheet and social media content ( ZIP 1.38 MB ) |
| Nepali | Download RoLR fact sheet and social media content ( ZIP 1.38 MB ) |
| Tagalog (Philippines) | Download RoLR fact sheet and social media content ( ZIP 1.44 MB ) |
| Vietnamese | Download RoLR fact sheet and social media content ( ZIP 1.5 MB ) |
For other information in languages other than English call the Telephone Interpreter Service (TIS) 131 450. You can also pre-book a phone interpreter on the TIS website.
Compare energy plans
Energy Made Easy is a free, independent energy price comparison tool, supported by the Australian Government and run by the AER. The site can be viewed in a number of other languages. To compare your energy plan, visit the Energy Made Easy website.
Translated energy information from other organisations
- Energy & Water Ombudsman NSW (EWON) – EWON has a range of resources in other languages available, including information on how to help resolve issues with your energy company, opening/closing accounts and payment assistance.
- Energy & Water Ombudsman South Australia (EWOSA) – EWOSA has a fact sheet in multiple languages available which includes information about the services they offer.