AER - Final decision letter to retailers - Energy bill relief message - 6 July 2023

26 June 2023

On 26 June 2023, the AER made the decision under section 37 of the Better Bills Guideline to approve the following statement about the bill relief rebates as Tier 1 information. 

The Australian Government and your State or Territory government are supporting customers to reduce bills. Check the understand your bill section to see whether you have received a rebate or concession. More information on rebates and concessions can be found on energy.gov.au.

The AER considers the message, as required under the National Energy Rules, contributes to the achievement of the bill objective by assisting customers to easily find information to help them understand their bill amount, while minimising regulatory costs and addressing stakeholder concerns. 

Our reasons for decision are set out in an open letter to retailers dated 6 July 2023.