AER - Letter to retailers - Embedded network customers - 26 July 2023

On 26 July 2023, the AER sent a letter to authorised retailers setting out the AER's expectations in relation to the application of the Guideline to embedded network customers. 

In response to authorised retailer queries, the AER confirmed that the Guideline applies to all small customers of authorised retailers who are in an embedded network. This is regardless of whether these small customers are on-market or off-market.

This means that authorised retailers need to produce Guideline compliant bills for all their small customers in embedded networks.