CCP subpanel 17 - Advice on application of Customer Service Incentive Scheme for CitiPower, Powercor and United Energy

The Customer Service Incentive Scheme encourages distributors to engage with their customers, identify the customer services they want improved, and then set targets to improve those services. The scheme rewards distributors for improving their customer service, or penalises them if service deteriorates. Submissions closed on 19 November 2020.