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CCP24 - Advice on AGN customer initiated opex - 6 October 2020

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Submissions - Advice form CCP24

Step

The AER requested advice from CCP24 regarding AGN(SA)'s consumer engagement activities for the operating expenditure consumer-initiated programs, which included the digital customer experience program, vulnerable customer assistance program and purchasing renewable unaccounted for gas.

CPP24 provided the following advice.

Authors

Consumer Challenge Panel (CCP)

Author