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Letter to stakeholders on AER approval of customer hardship policies – May 2011

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Guideline - Final Guidance on AER approval of customer hardship policies

Step

The final Guidance takes into account comments made by stakeholders in response to the AER’s Draft Guidance published in December. Alongside the final Guidance, the AER also published a letter to stakeholders, outlining the main issues raised in stakeholder consultation and the AER’s response to those issues.

Authors

AER

Author