Results
23 result(s), displaying 1 to 12
Review of payment difficulty protections in the National Energy Customer Framework
We have now completed our Review of payment difficulty protections in the National Energy Customer Framework.
Type
Reviews
Status
Current
Minimum disconnection amount – 2025 review
The AER is consulting on a new minimum disconnection amount for the National Energy Customer Framework, with submissions closing on Wednesday, 18 June 2025.
Type
Reviews
Status
Open
Network visibility
The Network Visibility project seeks to optimise the benefits of CER (Consumer Energy Resources) and network assets for all customers.
Type
Reviews
Status
Open
Review of the AER exemptions framework for embedded networks
The AER is undertaking a Review of the AER exemptions framework for embedded networks.
Type
Reviews
Status
Open
Better bills guideline - Version 2
Better bills helps build consumer trust and participation in the energy market by helping them make more confident decisions.
Type
Guidelines
Status
Current
Towards energy equity - a strategy for an inclusive energy market
Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.
Type
Reviews
Status
Current
Energy Made Easy redevelopment project
Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.
Type
Reviews
Status
Current
Access to dispute resolution services for exempt customers consultation - June 2017
Type
Reviews
Status
Historical
Stakeholder engagement framework review 2016-17
We've undertaken a review on how we approach stakeholder engagement.
Type
Reviews
Status
Current
Minimum disconnection amount – March 2017
On 30 MArch 2017, the AER decided to keep the minimum disconnection amount of $300 (GST inclusive) for the purposes of rule 116 of the Retail Rules.
Type
Guidelines
Status
Current