Overview

Type
Sector
Electricity
Gas
Segment
Consumer matters
Corporate
Distribution
Retail
Transmission
Wholesale
Region
Queensland
New South Wales
Australian Capital Territory
Victoria
South Australia
Tasmania
Northern Territory
Western Australia
Status
Current
Date initiated
Effective date

At the AER we recognise that the decisions we make and the actions we take in performing our roles and activities affect a wide range of individuals, businesses and organisations. Effective and meaningful engagement with all our stakeholders across the range of our functions is therefore essential to fulfilling our role.

In June 2017, we published a draft revised Stakeholder engagement framework (the Framework) which explains our proposed changes to the Framework and provide an opportunity for stakeholders to give us further feedback. In the consultation paper, we explain how this feedback has influenced the draft revised Framework and our proposed steps to implement it.

We invited interested parties to make submissions on the draft Framework and on 22 September we published the final Framework.

Background

Our Stakeholder Engagement Framework, published in October 2013, sets out the principles that guide our public engagement with consumers, energy businesses and other stakeholders affected by our activities. It provides a structure that allows stakeholders’ needs and interests to be consistently, transparently and meaningfully considered in our activities, including those processes through which we reach decisions.

As part of our commitment to continually improving the effectiveness of our engagement we are now reviewing this Framework, and using this opportunity to explore and action some of the feedback we received in our 2016 Stakeholder survey.

We held a stakeholder workshop on 23 February 2017. Documentation relating to the workshop and a summary of the workshop discussions is available under the Initiation milestone.