Results
353 result(s), displaying 1 to 12
Retail performance reporting procedures and guidelines (2024 update)
The AER has released its final decision on its Retail performance reporting procedures and guidelines for retailers and distributors.
Type
Guidelines
Status
Current
Capital Expenditure Guideline Review 2025
We are undertaking a consultative process for amending the Capital Expenditure Incentive Guideline.
Type
Reviews
Status
Current
Review of payment difficulty protections in the National Energy Customer Framework
We have now completed our Review of payment difficulty protections in the National Energy Customer Framework.
Type
Reviews
Status
Current
Minimum disconnection amount – 2025 review
The AER is consulting on a new minimum disconnection amount for the National Energy Customer Framework, with submissions closing on Wednesday, 18 June 2025.
Type
Reviews
Status
Open
Compliance procedures and guidelines - 2024 update
We are reviewing our compliance procedures and guidelines. Submissions on the draft Guidelines are invited from interested stakeholders by 19 April 2024.
Type
Guidelines
Status
Open
Retailer authorisation guideline
AER updated its Retailer Authorisation Guideline to accommodate the amended National Energy Objectives.
Type
Guidelines
Status
Current
Network visibility
The Network Visibility project seeks to optimise the benefits of CER (Consumer Energy Resources) and network assets for all customers.
Type
Reviews
Status
Open
Guidance on amended National Energy Objectives
On 28 September 2023, the AER published guidance on the amended national energy objectives. This guidance is supported by an explanatory statement.
Type
Guidelines
Status
Current
Better bills guideline - Version 2
Better bills helps build consumer trust and participation in the energy market by helping them make more confident decisions.
Type
Guidelines
Status
Current
Towards energy equity - a strategy for an inclusive energy market
Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.
Type
Reviews
Status
Current
Better bills guideline - Version 1
On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2
Type
Guidelines
Status
Historical
Retail exempt selling guideline - July 2022
The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Type
Guidelines
Status
Current