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8 result(s), displaying 1 to 8
Compliance procedures and guidelines - 2024 update
We are reviewing our compliance procedures and guidelines. Submissions on the draft Guidelines are invited from interested stakeholders by 19 April 2024.
Type
Guidelines
Status
Open
Towards energy equity - a strategy for an inclusive energy market
Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.
Type
Reviews
Status
Current
Better bills guideline - Version 1
On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2
Type
Guidelines
Status
Historical
Retail exempt selling guideline - July 2022
The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Type
Guidelines
Status
Current
Default market offer prices 2022–23
The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.
Type
Reviews
Status
Historical
Review of consumer protections for future energy services
The AER has completed a review to assess whether the current energy consumer protection framework remains fit for purpose in a transitioning energy market.
Type
Reviews
Status
Current
Retail performance reporting procedures and guidelines (2024 update)
The AER has released its final decision on its Retail performance reporting procedures and guidelines for retailers and distributors.
Type
Guidelines
Status
Current
Default market offer prices 2025–26
The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.
Type
Reviews
Status
Open