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5 result(s), displaying 1 to 5
Review of payment difficulty protections in the National Energy Customer Framework
We have now completed our Review of payment difficulty protections in the National Energy Customer Framework.
Type
Reviews
Status
Current
Compliance procedures and guidelines - 2024 update
We are reviewing our compliance procedures and guidelines. Submissions on the draft Guidelines are invited from interested stakeholders by 19 April 2024.
Type
Guidelines
Status
Open
Value of Network Resilience 2024
The AER undertook a review on the Value of Network Resilience to address electricity supply outages lasting longer than 12 hours (prolonged outages).
Type
Reviews
Status
Current
Values of Customer Reliability 2024
VCR play an important role in the identifying the right level of reliability investment, ensuring customers pay no more than necessary for reliable energy.
Type
Reviews
Status
Current
Customer Engagement Toolkit
The customer engagement toolkit provides guidance, support and resources to energy businesses to identify and support consumers experiencing vulnerability.
Type
Guidelines
Status
Current