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12 result(s), displaying 1 to 12
Compliance procedures and guidelines - 2024 update
We are reviewing our compliance procedures and guidelines. Submissions on the draft Guidelines are invited from interested stakeholders by 19 April 2024.
Type
Guidelines
Status
Open
Energy Made Easy redevelopment project
Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.
Type
Reviews
Status
Current
Retail electricity prices review - Determination of default market offer prices
Type
Reviews
Status
Historical
Customer hardship policy guideline
Under the National Energy Retail Rules, rule 75A(1) requires the AER to develop, maintain and publish a binding and enforceable Customer hardship policy guideline.
Type
Guidelines
Status
Current
Compliance procedures and guidelines
Version 6 of the compliance procedures and guidelines that apply to energy businesses in jurisdictions that have adopted the National Energy Retail Law.
Type
Guidelines
Status
Current
Default market offer - Net system load profile approach
Exploring alternative options to produce the load profiles based on Net System Load Profile (NSLP) data for DMO 6.
Type
Reviews
Status
Open
Valuing emissions reduction final guidance - May 2024
Our guidance on applying a value of emissions reduction.
Type
Guidelines
Status
Open
Value of Network Resilience 2024
The AER undertook a review on the Value of Network Resilience to address electricity supply outages lasting longer than 12 hours (prolonged outages).
Type
Reviews
Status
Current
Review of payment difficulty protections in the National Energy Customer Framework
Our issues paper investigates changes to the framework that would ensure that consumers experiencing payment difficulty receive effective, tailored assistance.
Type
Reviews
Status
Open